Customer Success

Onboard customers
that actually stick.

Record the walkthrough once and guide every customer through it. Personal, on-demand onboarding that scales far beyond your 1:1 calls.

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Free on all Zight plans

Join 5M+ users who rely on Zight to increase their productivity

Scalable Onboarding

One recording
onboards them all.

Record your screen walking a customer through setup or a feature, then reuse the link with everyone. Each customer gets a clear, personal guide, without you repeating the same call twenty times.

Try it free
● REC Zight · Onboarding
Customer Onboarding Setup. First workspace
A
I set up my account but I'm not sure how to invite my team. Can you help?
Alex M. · 2:14 PM
Your CSM…
Export Recording
MP4
GIF
WebM
Exporting… 72%
session_recording.mp4
Cancel
Here's a walkthrough. Showed exactly how to invite your team. 👆
Onboarded · in 1 message

CS teams everywhere run on Zight.

Using it every day to onboard faster and keep customers longer.

0%
faster customer onboarding
Thinkific
0%
higher feature adoption
Freecash
0%
less time repeating the same call
Subsplash

The Success Toolkit CS Teams Actually Use

Request Video from Customers
Send a link. See exactly where a customer is stuck in one click.
Screen Recording
Record your screen instantly and share a link, no upload wait, works in any browser.
Share in Slack
Drop recordings into any thread. Your team and customers watch instantly.
ZIGHT HELP CENTER
AI Generating… AI-Generated
Help Center ›Screen Recording ›How to Send a Request Link
How to Send a Zight Request Link
Updated 2 days ago · ● Verified
Send a request link to collect a screen recording from anyone, no app install needed on their end. Perfect for support tickets, bug reports, and async reviews.
1
Open Zight and click + New Request
+ New Request
Record
Screenshot
2
Describe what you need. Zight generates a link
Request prompt
"Can you record what happens when you click Submit? We'll use this to fix the issue."
Generate Link
zight.com/r/abc123 ↗
3
Paste the link. Recording lands in your inbox
Recording received!
Sarah submitted · 1:24 · zight.com/r/abc123
New
Tip: Recipients record straight in their browser, no Zight account or install needed.

Integrations

Export anywhere.
Works with your stack.

Zight Smart Actions push guides, summaries, and transcriptions directly into the tools your CS team already lives in.

Jira
Attach recordings and step-by-step guides directly to Jira tickets for instant context.
Notion
Export AI-generated summaries and guides into Notion pages instantly, without copy-paste.
Google Docs
Push step-by-step guides from Zight recordings into Google Docs with one click.
Confluence
Publish support articles and knowledge base docs from any Zight video in seconds.
See all integrations

Request Video

See where they're
stuck without
a call.

Send a secure Zight link and let customers record exactly what they're seeing. No downloads, no account. You solve the issue instantly instead of scheduling another screen-share.

Screen + webcam recording
Voice narration included
No downloads or account
screen_recording.mp4 REC
1:24
AI-generated article
Getting Started. Your First Workspace

This guide walks through creating your workspace, inviting teammates, and setting up your first project. Follow along at your own pace...

Added to your onboarding hub

AI-Powered Docs

Record once.
Publish everywhere.

Zight AI turns your recordings into step-by-step guides and help docs in one click. No copy-paste, no editing. Your onboarding library builds itself.

Turn walkthroughs into a self-serve library

A Personal Touch Retains

Customers stay
with the CSM who
showed up.

A recorded walkthrough feels like a personal onboarding, not a canned email. Customers see someone took the time, they adopt faster, and they stick around. The difference between a churned account and a champion.

Customers churn far more when onboarding feels impersonal.

Personal video
1:24
Z
Your CSM · 2:15 PM ✓✓
Here's a walkthrough. Showed exactly how to invite your team. 👆
12 8 Reply with video

Real Customers

What customer success teams say

Real quotes from Zight case studies

"It's better if they can see a video while showing them how to use our software. It just saves so many steps."

Caty Black
Customer Care Team Lead, Social Tables

"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."

Darcy Peters
Customer Advocacy Lead, Buffer

"I love Zight Smart Actions! Documenting bug reports that used to take me 5, 10 minutes now only take me 30 seconds."

Heroly Chour
Managing Director & Co-founder, Busable

"Leveraging Zight in our support tickets saves us about 50 minutes every day. It's become an essential part of our workflow."

Josh Wyse
Sr. Software Developer, Cloud Elements

Before & After

What changes when your team uses Zight.

Without Zight
The same onboarding call, over and over
Customers who never adopt key features
Written guides nobody finishes
Screen-shares that don't scale
Resources scattered everywhere
With Zight
Record onboarding once, reuse forever
Personal walkthroughs that scale
A self-serve library customers use
Request Video shows where they're stuck
One place to manage it all

Ready to onboard
at scale?

Join the CS teams that use Zight to onboard faster, drive adoption, and turn customers into champions.

Get started free Talk to sales