Zight | Show it, don't type it

One workflow, start to finish

Watch a ticket die in four scrolls.

This is a real Zendesk ticket. Scroll, and watch Zight close it without ever leaving the window.

01 / THE TICKET LANDS

"I keep getting an error."

John can't upload his file. You could ask five clarifying questions and wait a day between each one. Or you could watch it happen on his screen. The Zight icon is already in your reply bar.

zendeskintercomsalesforce

02 / REQUEST HIS SCREEN

Don't ask John to describe it. Ask him to show it.

One click opens Zight right inside Zendesk. Drop a request link into your reply — John clicks it and records his screen. No account, no install, and his console logs ride along automatically.

request linkno account neededconsole logs

03 / HIS RECORDING COMES BACK

Watch the bug happen on John's screen.

His video lands right in the ticket with browser info and console logs attached. Zight AI pinpoints the failing line before you've finished watching.

screen + logsbrowser infoAI summary

04 / SOLVED

Send the fix back. On video.

You record a one-minute fix and paste it into your reply. John follows along and answers in two words instead of twelve questions. One touch, one reply, closed.

instant linkview analyticsone-touch close

yourcompany.zendesk.com/agent/tickets/65

OPENTicket #65

File upload error

Via web form · John Doe · 12:43 PDT

John Doe · May 05, 12:43

I keep getting an error when I try to upload my file.

You · May 05, 12:45

Can you show me? Record your screen here — no account needed.

Recording requestshare.zight.com/req/8xKm

John Doe · May 05, 12:48

John's screen · 0:42share.zight.com/rQ3x8 · logs attached

LOG 00:35 · POST /upload started

ERR 00:41 · Uncaught TypeError: file is undefined

John Doe · May 05, 12:58

That fixed it. Thank you!! 🎉

Screen Recording

Record screen, voice, and face at once.

Your webcam bubble rides along in the corner so every recording feels like a conversation, not a surveillance tape. Up to 4K with system audio.

Explore screen recording

acme-dashboard.com/reports

02:14

Screenshots & Annotation

Capture it, mark it up, send it.

Arrows, labels, shapes, and blur. The toolbar lives where your cursor already is, so annotating takes seconds.

Explore screenshots

GIF Maker

Loop it where words flop.

Turn any recording into a GIF that autoplays in Slack, Notion, Jira, and email. The fastest way to show a bug or a feature in motion.

Explore the GIF maker

↻ GIF

Request Video

Flip the camera around.

Send a link. Get their screen, console logs, and browser info back. Your customer clicks once and records, with their own presenter bubble in frame.

Explore Request Video

zight.com/r/a9f2

Zight AI

The recording writes its own docs.

Summaries, chapters, smart titles, and step guides generate automatically. Publish straight to your help center with one click.

Explore Zight AI

✦ AI Summary & Steps

✓ Published to help center

Zight Agent

AI that does the clicking for you.

The Agent watches your recordings, then takes action: filing tickets, updating settings, drafting replies. You review, it executes.

Meet the Zight Agent

1 · Open settings✓

2 · Find notifications✓

3 · Update preferences…

4 · Save changes

Request Video

Both sides of one link.

You send it. They click it. Their screen, camera, and console logs come back attached to your ticket. Nobody scheduled anything.

Your side

Send the request

Paste the link in any ticket or chat. It works without an account on their end.

Their side

They record back

One click starts their recording, presenter bubble and all. Logs ride along automatically.

Real customers

Why teams reach for Zight every day

"Leveraging Zight in our GitHub pull requests and during conversations with our Engineering team saves us about 50 minutes every day!"

Josh WyseSr. Software Developer, Cloud Elements

"It's better if they can see a video while showing them how to use our software. It just saves so many steps."

Caty BlackCustomer Care Team Lead, Social Tables

"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."

Darcy PetersCustomer Advocacy Lead, Buffer

"I love Zight Smart Actions! Documenting bug reports that used to take me 5-10 minutes now only take me 30 seconds."

Heroly ChourManaging Director & Co-founder, Busable

"Leveraging Zight in our GitHub pull requests and during conversations with our Engineering team saves us about 50 minutes every day!"

Josh WyseSr. Software Developer, Cloud Elements

"It's better if they can see a video while showing them how to use our software. It just saves so many steps."

Caty BlackCustomer Care Team Lead, Social Tables

"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."

Darcy PetersCustomer Advocacy Lead, Buffer

"I love Zight Smart Actions! Documenting bug reports that used to take me 5-10 minutes now only take me 30 seconds."

Heroly ChourManaging Director & Co-founder, Busable

Show it, don't type it.

Watch a ticket die in four scrolls.

"I keep getting an error."

Don't ask John to describe it. Ask him to show it.

Watch the bug happen on John's screen.

Send the fix back. On video.

Record screen, voice, and face at once.

Capture it, mark it up, send it.

Loop it where words flop.

Flip the camera around.

The recording writes its own docs.

AI that does the clicking for you.

Both sides of one link.

Send the request

They record back

Teams measure the difference.

Why teams reach for Zight every day

Built for teams that handle sensitive data.

Show it, don't type it.

Watch a ticket die in four scrolls.

"I keep getting an error."

Don't ask John to describe it. Ask him to show it.

Watch the bug happen on John's screen.

Send the fix back. On video.

Record screen, voice, and face at once.

Capture it, mark it up, send it.

Loop it where words flop.

Flip the camera around.

The recording writes its own docs.

AI that does the clicking for you.

Both sides of one link.

Send the request

They record back

Teams measure the difference.

Why teams reach for Zight every day

Built for teams that handle sensitive data.

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