Zight + Zendesk Integration
Show, don't tell
in Zendesk.
Drop a screen recording or annotated screenshot right into a Zendesk ticket. The Zight Zendesk integration lets support agents and customers communicate with visuals instead of long text threads, so tickets get resolved in fewer replies.
Trusted by 5m+ people who would rather show than tell
Real Customers
Why teams reach for Zight + Zendesk every day
Real quotes from Zight case studies
"Leveraging Zight in our GitHub pull requests and during conversations with our Engineering team saves us about 50 minutes every day!"
"It's better if they can see a video while showing them how to use our software. It just saves so many steps."
"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."
"I love Zight Smart Actions! Documenting bug reports that used to take me 5-10 minutes now only take me 30 seconds."
Customer Story
How Outreach cut ticket
resolution time by 35%
Outreach needed a way to help customers faster without writing long explanations. With Zight in Zendesk, their team uses visual communication to solve complex issues in a single interaction.
Read the case study
Where it earns its keep
Three jobs Zight + Zendesk does better.
Resolve tickets faster
Attach a 60-second screen recording to any Zendesk ticket and let the visual do the explaining. Customers get it on the first reply — no follow-ups needed.
Get cleaner bug reports
Capture exactly what customers experience instead of trying to decipher text descriptions. Annotated screenshots and recordings translate directly into actionable bugs.
Improve customer satisfaction
Customers who can see exactly what to do close their own tickets faster. Clear visual answers reduce frustration and increase the likelihood of a positive CSAT score.
Where it fits
See it in a workflow: Customer Support · Troubleshooting · Request → Diagnose → Resolve
FAQ
Frequently Asked Questions
Install it from the Zendesk Marketplace — the Add to Zendesk button on this page takes you straight to the listing. You capture with the Zight app on Mac, Windows, or Chrome, and the recording drops right into your ticket.
Capture your screen, then drop the recording or annotated screenshot into the Zendesk ticket you're working. The customer sees exactly what to do on the first reply instead of parsing a long text thread.
No. Zight share links play in any browser, so customers just click and watch. If you need something from them, a request link collects recordings, screenshots, or files without an account or install on their side.
Yes — send them a request link and they can record their screen with no account or install. You get exactly what they're experiencing instead of deciphering a text description, and it translates directly into an actionable bug report.
See the difference
visuals make
Install Zight in Zendesk and start closing tickets faster today.