Customer Support

Resolve tickets faster
with visual support.

Stop the back-and-forth. Drop a recording into any ticket, request a customer video, and close issues in one interaction.

Get started free Talk to sales
Free on all Zight plans

Join 5M+ users who rely on Zight to increase their productivity

Visual Communication

One recording
closes the ticket.

Drop a Zight screen recording into any support ticket. Customers see exactly what to do — no misreads, no follow-ups. One clear visual beats three written replies every time.

Try it free
● REC Zight · Ticket #4821
Support Chat #4821 — Export timeout
A
Hey, I can't get the export to work — it times out every time I try.
Alex M. · 2:14 PM
Zight Support is responding…
Export Recording
MP4
GIF
WebM
Exporting… 72%
session_recording.mp4
Cancel
Here's a walkthrough — highlighted exactly where the timeout happens. 👆
Ticket Closed · resolved in 1 reply

Thousands of support teams swear by Zight.

Using it every day to close tickets faster and customers love it.

0%
less back-and-forth per ticket
Thinkific
0%
fewer misunderstood replies
Freecash
0%
lower overall support tool costs
Subsplash

The Support Hub Your Team Will Actually Use

Request Video from Customers
Send a link — get their screen recording back in one click. No installs, no account needed.
Screen Recording
Record your screen instantly and share a link — no upload wait, works in any browser.
Share Instantly in Slack
Drop recordings straight into Slack threads — teammates watch without leaving the conversation.
ZIGHT HELP CENTER
AI Generating… AI-Generated
Help Center ›Screen Recording ›How to Send a Request Link
How to Send a Zight Request Link
Updated 2 days ago · ● Verified
Send a request link to collect a screen recording from anyone — no app install needed on their end. Perfect for support tickets, bug reports, and async reviews.
1
Open Zight and click + New Request
+ New Request
Record
Screenshot
2
Describe what you need — Zight generates a link
Request prompt
"Can you record what happens when you click Submit? We'll use this to fix the issue."
Generate Link
zight.com/r/abc123 ↗
3
Paste the link — recording lands in your inbox
Recording received!
Sarah submitted · 1:24 · zight.com/r/abc123
New
Tip: Recipients record straight in their browser — no Zight account or install needed.

Integrations

Export anywhere.
Works with your stack.

Zight Smart Actions push summaries, guides, and transcriptions directly into the tools your support team already lives in.

Jira
Attach recordings and step-by-step guides directly to Jira tickets for instant context.
Notion
Export AI-generated summaries and guides into Notion pages instantly, without copy-paste.
Google Docs
Push step-by-step guides from Zight recordings into Google Docs with one click.
Confluence
Publish support articles and knowledge base docs from any Zight video in seconds.
See all integrations

Request Video

Get the customer's
screen — without
a call.

Send a secure Zight link. Customers record their screen, mic, and system logs in one click. No downloads, no account. You get everything you need to solve the ticket instantly.

Screen + audio recording
Browser, OS & network info
Console logs included
session_recording.mp4
1:24
Network Console OS Info Browser
Search
All (3) Error (1) Warn (0) Info (2)
LOG 00:35 XHR Request completed on index
LOG 00:37 Fetch request completed on index
ERR 00:41 Uncaught TypeError: undefined is not a function
AI-generated article
How to Fix Export Timeout Errors

If you're experiencing export timeouts, this is typically caused by large file sizes or a slow network connection. Follow these steps to resolve the issue...

Published to Zendesk Help Center

AI-Powered Docs

Record once.
Publish everywhere.

Zight AI turns your support recordings into step-by-step guides and Zendesk articles in one click. No copy-paste, no editing. Your help center writes itself.

Reduce ticket volume with self-serve articles

A Personal Touch Increases Retention

Customers remember
the agent who
showed up.

When agents reply with a Zight recording, walking through the fix and showing exactly where to click, customers feel like someone actually took the time. Not just copied a script. Video replies build the kind of trust that turns one-time users into loyal advocates.

Over 60% of customers churn when support feels impersonal.

Support Chat — Ticket #4821
A
Hey, I can't get the export to work — it times out every time I try.
Alex M. · 2:14 PM
Zight Support is responding...
1:24
Here's a walkthrough — highlighted exactly where the timeout happens. 👆
Zight Support · 2:15 PM ✓✓

Real Customers

What support teams say

Real quotes from Zight case studies

"It's better if they can see a video while showing them how to use our software. It just saves so many steps."

Caty Black
Customer Care Team Lead, Social Tables

"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."

Darcy Peters
Customer Advocacy Lead, Buffer

"I love Zight Smart Actions! Documenting bug reports that used to take me 5–10 minutes now only take me 30 seconds."

Heroly Chour
Managing Director & Co-founder, Busable

"Leveraging Zight in our support tickets saves us about 50 minutes every day. It's become an essential part of our workflow."

Josh Wyse
Sr. Software Developer, Cloud Elements

Before & After

What changes when your team uses Zight.

Without Zight
Multiple follow-ups just to get clarity
Long Slack threads to explain a fix
Rewriting guides manually every time
Help center content falls out of date
Tools and videos scattered everywhere
With Zight
Request Video shows exactly what the customer sees
Share a 60-second video + logs instead
Export AI-generated guides in seconds
1-click Zendesk article creation
One place to manage it all

Ready to close tickets
in one reply?

Join thousands of support teams that use Zight to resolve issues faster, delight customers, and build a help center that runs itself.

Get started free Talk to sales