Troubleshooting

See the problem,
fix it faster.

Sometimes you have to see it to solve it. Capture the exact issue with its screen, steps, and logs in one link, and skip the guessing game.

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See It to Solve It

One recording
shows the problem.

Record the issue as it happens, capturing the steps, the error, and the screen, then share a link. Whoever fixes it sees exactly what went wrong, no “can you describe it again?” required.

Try it free
● REC Zight · Issue Report
Issue Report Issue. Login loop
A
Login keeps looping back to the sign-in page, no error, it just reloads.
Alex M. · 2:14 PM
Support…
Export Recording
MP4
GIF
WebM
Exporting… 72%
session_recording.mp4
Cancel
Here's a walkthrough. Captured exactly where the login loops. 👆
Resolved · in 1 reply

Teams everywhere troubleshoot with Zight.

Using it every day to diagnose issues faster and guess less.

0%
faster time to diagnosis
Thinkific
0%
fewer “can you describe it?” replies
Freecash
0%
less back-and-forth per issue
Subsplash

The Troubleshooting Toolkit Teams Actually Use

Request Video of the Issue
Send a link. See the exact problem, steps, and logs in one click.
Screen Recording
Record your screen instantly and share a link, no upload wait, works in any browser.
Share in Slack
Drop recordings into any thread. Whoever's fixing it gets full context.
ZIGHT HELP CENTER
AI Generating… AI-Generated
Help Center ›Screen Recording ›How to Send a Request Link
How to Send a Zight Request Link
Updated 2 days ago · ● Verified
Send a request link to collect a screen recording from anyone, no app install needed on their end. Perfect for support tickets, bug reports, and async reviews.
1
Open Zight and click + New Request
+ New Request
Record
Screenshot
2
Describe what you need. Zight generates a link
Request prompt
"Can you record what happens when you click Submit? We'll use this to fix the issue."
Generate Link
zight.com/r/abc123 ↗
3
Paste the link. Recording lands in your inbox
Recording received!
Sarah submitted · 1:24 · zight.com/r/abc123
New
Tip: Recipients record straight in their browser, no Zight account or install needed.

Integrations

Export anywhere.
Works with your stack.

Zight Smart Actions push recordings, steps, and logs directly into the tools your team already lives in.

Jira
Attach recordings and step-by-step guides directly to Jira tickets for instant context.
Notion
Export AI-generated summaries and guides into Notion pages instantly, without copy-paste.
Google Docs
Push step-by-step guides from Zight recordings into Google Docs with one click.
Confluence
Publish support articles and knowledge base docs from any Zight video in seconds.
See all integrations

Request Video

See exactly what
went wrong
without a call.

Send a secure Zight link and let anyone record the issue with their screen, mic, and system logs. No downloads, no account. You diagnose it instantly instead of playing twenty questions.

Screen + audio recording
Browser, OS & network info
Console logs included
session_recording.mp4
1:24
Network Console OS Info Browser
Search
All (3) Error (1) Warn (0) Info (2)
LOG 00:35 XHR Request completed on index
LOG 00:37 Fetch request completed on index
ERR 00:41 Uncaught TypeError: undefined is not a function
AI-generated article
Fix Guide. Login Loop Error

This guide captures the login loop. The steps that trigger it, the network calls, and the fix. Follow along to see exactly what's happening...

Saved to the fix library

AI-Powered Docs

Record once.
Publish everywhere.

Zight AI turns your recordings into step-by-step fix docs in one click. No copy-paste, no editing. Your troubleshooting guides write themselves.

Turn recordings into reusable fix guides

Seeing Is Solving

Problems get solved
faster when you can
see them.

A recording of the actual issue, with the steps, the error, and the environment, cuts straight past the guessing. No re-describing, no “works for me,” no day-long thread. Just the context to fix it right the first time.

A visual repro resolves issues far faster than a written one.

Personal video
1:24
Z
Support · 2:15 PM ✓✓
Here's a walkthrough. Captured exactly where the login loops. 👆
12 8 Reply with video

Real Customers

What teams say

Real quotes from Zight case studies

"It's better if they can see a video while showing them how to use our software. It just saves so many steps."

Caty Black
Customer Care Team Lead, Social Tables

"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."

Darcy Peters
Customer Advocacy Lead, Buffer

"I love Zight Smart Actions! Documenting bug reports that used to take me 5, 10 minutes now only take me 30 seconds."

Heroly Chour
Managing Director & Co-founder, Busable

"Leveraging Zight in our support tickets saves us about 50 minutes every day. It's become an essential part of our workflow."

Josh Wyse
Sr. Software Developer, Cloud Elements

Before & After

What changes when your team uses Zight.

Without Zight
“Can you describe the problem again?”
Screenshots that miss the key moment
“Works on my machine” standoffs
Logs pasted as walls of text
Day-long threads to diagnose one issue
With Zight
See the exact problem as it happened
Steps, error, and logs in one link
No re-describing, no guessing
Request Video captures the full context
One place to manage it all

Ready to see it
and solve it?

Join the teams that use Zight to capture issues, diagnose faster, and fix problems right the first time.

Get started free Talk to sales