Zight + Zendesk Integration

Show, don't tell
in Zendesk.

Drop a screen recording or annotated screenshot right into a Zendesk ticket. The Zight Zendesk integration lets support agents and customers communicate with visuals instead of long text threads, so tickets get resolved in fewer replies.

Free on all Zight plans

Join 5M+ users who rely on Zight to increase their productivity

Real Customers

Why teams reach for Zight + Zendesk every day

Real quotes from Zight case studies

"Leveraging Zight in our GitHub pull requests and during conversations with our Engineering team saves us about 50 minutes every day!"

Josh Wyse
Sr. Software Developer, Cloud Elements

"It's better if they can see a video while showing them how to use our software. It just saves so many steps."

Caty Black
Customer Care Team Lead, Social Tables

"It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name."

Darcy Peters
Customer Advocacy Lead, Buffer

"I love Zight Smart Actions! Documenting bug reports that used to take me 5-10 minutes now only take me 30 seconds."

Heroly Chour
Managing Director & Co-founder, Busable

Customer Story

How Outreach cut ticket
resolution time by 35%

Outreach needed a way to help customers faster without writing long explanations. With Zight in Zendesk, their team uses visual communication to solve complex issues in a single interaction.

Read the case study
35%
faster resolution time
28%
fewer ticket replies
2.2x
increase in CSAT
Zight inside a Zendesk ticket showing a video request

Where it earns its keep

Three jobs Zight + Zendesk does better.

Resolve tickets faster

Attach a 60-second screen recording to any Zendesk ticket and let the visual do the explaining. Customers get it on the first reply — no follow-ups needed.

Get cleaner bug reports

Capture exactly what customers experience instead of trying to decipher text descriptions. Annotated screenshots and recordings translate directly into actionable bugs.

Improve customer satisfaction

Customers who can see exactly what to do close their own tickets faster. Clear visual answers reduce frustration and increase the likelihood of a positive CSAT score.

See the difference
visuals make

Install Zight in Zendesk and start closing tickets faster today.